COVID-19 COMPANY UPDATE - updated 6th May
Dear Valued Customer,
After careful consideration and in consultation with the industry, our suppliers, competitors and customers we are planning to reopen Easyfit Windows with a skeleton staff as of Monday 11th May but will initially operate reduced hours of 9.30am to 2.30 pm Monday to Friday. This is naturally subject to the Government announcement later this week ensuring we are still working within their guidelines.
You can still continue to place orders and request quotes via the internet and will now be able to speak to your usual contacts over the phone as well.
Orders will be manufactured in order of confirmation and naturally current orders will be prioritised for finishing as soon as it is feasible, however getting any new orders in now should help speed things up later on for you.
We can unfortunately not at this point in time confirm the exact turnaround time from when we re-open to the completion of your current order or any new orders as it still depends on our supply chain for materials, and whilst they are also slowly reopening they have not yet confirmed timescales but we will continue to keep you updated on progress as much as possible.
We are not yet delivering but can arrange collections from Monday. However, we ask that you call in advance to arrange any collections and please follow our guidelines of social distancing that will be signposted on site to ensure the safety of everyone.
We will gradually continue to bring back staff in a safe and timely manner, and this will also include delivery drivers once a safe method for this can be established, but I am sure that you will appreciate that the safety of our staff and their families are paramount to us and we need to ensure that they are kept safe at all times by social distancing and introducing further safe working practices.
We would like to thank you for your continued co-operation and support in these difficult times. Please take care and stay safe and I look forward to speaking to you in the near future.
If you have any queries please email on email@example.com and we will get back to you as soon as possible.
We will update this page with any changes or updated on Government guidelines.
Tony, Mike and Trine