Transport Policy for Easyfit Window Ltd
An explanation of our Transport Policy and how we base our carriage costs
Windows and Doors are not standard goods for transportation due to the weight, varying sizes and especially the glass element. As such most general parcel carriers will not accept goods of this type and hardly ever provide guarantee for glass content. We have therefore decided that the most cost effective and secure method to delivery is to carry the goods ourselves in our own specially adapted vehicles. On rare occasions we do have to use courier services but we much prefer to do it ourselves.
We are very experienced in handling Windows, Doors, Conservatories and Glass and because of our expertise we very rarely experience any problems with delivery or damage to goods. Having said that, we are not perfect and occasionally we have the odd glass breakage. Because we handle most of the transport ourselves, there is no delay in arranging a replacement should any such incident occur.
The pricing of our goods are based on low margins and because we have customers who collect rather than have them delivered, we can't include an element of delivery costs in our pricing as this would be unfair. We do try to be fair and realistic when we apply our transport costs.
We arrange our deliveries in regional areas and generally will group these so that we can take an economical load to an area and this is how we keep the delivery costs very affordable. Some areas seem to be more popular than others and we are frequently delivering to the following areas:
N.B. For offshore and overseas deliveries, we charge for delivery to the U.K. mainland based Shipping Company, you pay the shipper for his delivery charges to you.
We will telephone you a few days prior to delivery to make arrangements, we will give an approximate time of delivery and the driver can call you on the day of delivery to give you an update if required. We operate a one man delivery service, again to ensure costs are kept to a minimum, so please ensure there is an able bodied person available to accept delivery as some of the goods can be very heavy.
As such it's no good asking Granny to sit in and wait, it needs to be somebody fit and able (no disrespect to Granny), unless it is agreed in advance that the driver is able to off-load on his own.
We deliver to the nearest suitable roadside position, we do not go off road. Our drivers are very obliging and will assist where necessary with large and heavy frames but please don't ask us to carry them "round the back" or "to the shed at the back of the garden" as we deliver to the nearest point only.